As of late afternoon, no CenturyLink ETA for restored Internet service

As of late afternoon, no CenturyLink ETA for restored Internet service

As of late afternoon, no CenturyLink ETA for restored Internet service

"The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling".

CenturyLink is a global telecommunications company based in Monroe, Louisiana, serving customers in more than 60 countries and across the US with the internet and other communications services, including phone and TV.

The head of the Federal Communications Commission said he has directed the FCC's public safety staff to launch an investigation into the nationwide outage. The cities of Balch Springs, Cockrell Hill, Sachse, Seagoville and Wilmer were also affected.

CenturyLink said it "discovered some additional technical problems as our service restoration efforts were underway".

In Greeley, Colorado, the Weld County Regional Communication Center on Friday said 911 calls were being dropped, but callers should keep trying and emergency dispatchers would try to call back.

At 9:20 a.m., the Collin County sheriff's department posted on its Facebook the 911 system was still down in the area.




In 2016, the Washington Utilities and Transportation Commission fined the company almost $3 million for failing to reroute emergency calls during a 6 hour service outage in 2014.

If you have a cell phone and need to call for help, always try 911 first.

Agencies took to Twitter to provide non-emergency phone numbers people could call depending on their location.

Authorities in Washington state also announced they'll open an investigation.

In a tweet, CenturyLink blamed the outage on a "network event". The company's site lists residential services in 35 states.

The outage began early in the day but by late Thursday night, the company tweeted that its engineers had identified a "network element" that was affecting services and expected to fully restore services within hours.

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