Thousands of O2 users stuck offline in mobile phone blackout

The O2 outage wreaked havoc across the UK yesterday

The O2 outage wreaked havoc across the UK yesterday

SoftBank said its LTE 4G mobile phone services, fixed line services and SoftBank Air services were not available from 1:39 pm to 6:04 pm on Thursday, December 6, 2018, due to network outage caused by Ericsson-made software errors related to its packet switches, covering customers nationwide.

Companies that share O2's network - such as GiffGaff, Sky Mobile and Tesco Mobile - are also being hit by the problems.

A third-party supplier to the company had identified a "global software issue" in their system, which primarily affected data services.

Marielle Lindgren, CEO of Ericsson UK & Ireland, said: 'The cause of today's network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the UK.

EE U.K. mobile network EE has confirmed that 16 U.K. cities will be able to enjoy blisteringly fast 5G data speeds by the end of 2019. "Ericsson sincerely apologises to customers for the inconvenience caused". Our technical teams are working extremely hard to resolve this.




And it's not just smartphone users that are having problems; O2's data network also provides the connectivity for other services including real time information on London's buses.

"Our technical teams are investigating reports of issues when using data", O2 wrote on its status page.

Thousands of mobile phone users across Kent have lost their data service this morning.

TFL said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service". For the millions of users who are out and about and rely on smartphone maps to get around, it's worth considering that apps like Google Maps allow customers to download maps on Wi-Fi and view them offline.

The company have so far not said anything about whether they would be giving customers compensation for the outage.

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