Google Duplex to disclose its artificial nature in calls

Google Duplex to disclose its artificial nature in calls

Google Duplex to disclose its artificial nature in calls

In the demo, the Google Assistant sounded like a human.

"I think AI Duplex is a cool technology", UNSW Canberra artificial intelligence expert and SEIT Professor Hussein Abbass says. Google CEO Sundar Pichai, at the I/O 2018 keynote showed off Duplex that sounds extremely human-like, making sounds like "uh" and "mmhmm" during phone call reservations. It used Google DeepMind's new WaveNet audio-generation technique and other advances in Natural Language Processing (NLP) to replicate human speech patterns. In the course of the conversation the system is told it wouldn't need a reservation for that many people on that particular day.

Google already wrote in a blog post that the company felt that "it's important to us that users and businesses have a good experience with this service, and transparency is a key part of that". The outcome of Google's pledge, as The Verge reports, means that any person telephoned by a chatbot will be immediately informed that they are conversing with a machine.

One of them is the much-talked about Google Assistant, which will now be powered by updated AI technology called Google Duplex, that will help the platform better understand human speech patterns, as well as replicate human conversations in real-world applications as seamlessly as possible. Starting today, you can choose from six new voices for your Google Assistant.

Fenech said it's not hard to imagine nefarious uses of similar chatbots, such as spamming businesses, scamming seniors or making malicious calls using the voices of political or personal enemies. Like with anything involving Google, you send a tiny bit of yourself or your information when you interact with its products.




Google verified on Thursday, 10 May that the Duplex AI will also be able to appropriately identify itself when talking to people.

When Google demoed the Duplex voice assistant at its I/O developer conference, it was met with mixed reactions. In fact, you probably wouldn't even notice the Google assistant wasn't a real human assistant.

While impressive, Duplex has also received backlash in the past few days, leaving Google to stress about transparency in the technology, reports CNET.

Abbass pointed out that unlike Siri, Alexa and other AI assistants, Duplex speaks like a convincing human.

"A vehicle assistance could call the ambulance in case of an emergency like an accident, and in this case, it is a life-saving technology". Natural voice interactions with computers until now were a far off sci-fi concept, experienced only in movies where people converse with AI systems such as HAL in 2001: A Space Odyssey.

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