Operator Sentenced To Jail For Hanging Up On Emergency Callers

Ex-911 operator operator jailed US emergency services

Ex-911 operator operator jailed US emergency services

A former emergency operator in Texas was convicted of hanging up on thousands of 911 calls and was sentenced to 10 days in jail and 18 months of probation, prosecutors said.

Williams' three-day trial ended on Wednesday with jurors finding her guilty of interference with emergency telephone calls - a misdemeanor offense.

She worked at the Houston Emergency Center for about a year and a half until she was sacked over allegations that she was systemically shutting down calls, the Houston Chronicle reported.

Other 911 short calls to Williams included reports of robberies and homicides.

The disconnected calls include one from March 13, 2016, during which a security guard named Jimmie Moten Jr dialled 911 from his cellphone to report that two people in trucks were racing on Interstate 45.

Investigators said that Williams once hung up on a man who called after his wife collapsed and lost consciousness. The man called a second time and got a different operator, but by time police arrived, the store manager had been shot and killed.

Franklin Bynum, Williams' attorney, said the case revealed "systemic" problems at the Houston Emergency Center, including a call-taking system that drops calls instead of rerouting them if dispatchers are not ready to take them.

When investigators asked why she had hung up on so many people, she told them that sometimes she just didn't feel like talking.

She'll get locked up for hanging up.

It showed that thousands of calls shorter than 20 seconds were attributed to her hanging up, the court heard.

He does admit she was a poor worker and goes onto say,"But punishing her doesn't do anything to fix the problems that still exist at the emergency center".

Harris County prosecutors said the county had an obligation to hold public servants criminally accountable when they break the law and the community's trust. About one-third are true emergencies.

And especially don't sign up as a 911 operator.

Recommended News

We are pleased to provide this opportunity to share information, experiences and observations about what's in the news.
Some of the comments may be reprinted elsewhere in the site or in the newspaper.
Thank you for taking the time to offer your thoughts.